Inventrak Blog

The retail cloud and Small and Mid sized business


Feb 24
2009

Tips for Retaining Customers

Posted by Donna Tang in retail cloud, Customer-Centric, CRM
Donna Tang

Much has been made of the recent changes in the competitive environment for retailers.

Despite today's complexities, however, the fundamental challenge for retailers remains the same-retaining customers.

Below are some tips to increase customer satisfaction and keep them coming back:

Synchronize stock with demand

Customers don't like to be told that you don't have the right size of the shirt or shoes they want. Avoiding this scenario requires real-time stock report solutions. Up-to-the-second stock tracking information is taking the concept of perpetual inventory from dream to reality. This is the basic step to satisfy your customers and keep them coming back to your stores.

Create specific promotion for customer segmentation

From historical transaction data or customer buying habit information, you are able to segment your customers. Based on customer segmentation, you can reach various customers with a promotion specific for their needs.

For example, if you are a boutique clothing retailer, to increase customer visits you can segment your customers into top customers, ones with potential and low-end customers, then create promotions specific for each.

  • For top customers, you may offer a private sale.
  • For customers with potential, you may offer a promotion to reward them for increasing their visits.
  • Low-end customers may receive a simple discount in hopes of prompting a visit.

Create loyalty programs that work

Retailers realize that most their sales are from a small group of customers. These customers are the most important customers, and retailers want to do the best they can to retain them. Keeping track of what loyalty programs work the best, as well as individual loyal customers' buying trends and habits, a retailer can use their loyalty programs do the best to boost their best customers' satisfaction.

 

All these tips to retain customers can be realized with the right retail IT tools: you can know more about your customers and know what they like the most about you-you can keep your customers happy and coming back.


[ Back ]
Trackback(0)
Comments (17)Add Comment
feedSubscribe to this comment's feed
min/maxShow/hide comments
0
ugg boots
written by boots_ugg, September 03, 2010
Excellent news for you now, We"ve got fantastic shoe clearance sales on ugg boots for sale , especially uggs clearance sale shoes, shop the shoe clearance sales before they’re over! One of ugg mini styles, the uggs classic small sale a calf height boot features genuine twin-face sheepskin and our signature woven mark. All boots in our Classic Collection feature a soft foam insole covered with genuine sheepskin and have a molded EVA light and flexible outsole designed for incredible comfort with every step. The ugg sale is a key item in any woman’s wardrobe. It can be worn with jeans, skirts, and leggings, to name but a few! Slip into the Classic Small boot and feel UGG Australia luxury. The ugg bailey button boots on sale will keep your feet cosy and warm in cold temperatures and at a comfortable level when the sun is bright – That is why Cardy Ugg Boots can be worn in warmer weather and your feet wont get all hot and sweaty! Now you can wear your new season Ugg Cardy in every season.
welcome to http://www.shopinguggboot.com
0
T-shirts (Polo ,ed hardy,lacoste) $16
written by jorercom, September 01, 2010
Your satisfaction is our eternal pursuit.

-------- ( http://www.jorer.com ) -----------

We specialized in the exportation of sport shoes and other products(clothing, bag,sunglasses,watches,belts,etc )which have great enjoyed popularty in the world market Many of our goods are on sales ,we can guarantee the crediblity by Pay-pal and delivery time .we would like to make a long termship.

1)Name : The perfect gift.
2)Grade : AAA+
3)Package : in original boxes
4)Color : various
5)MOQ : 1 pc
6)Payment : Pay-pal/Western Union / Credit card/Moneygram
7)Ship-ping : 4-7 days with guarantee of customs clearance, drop shipp-ing is accepted to customers' demands
smilies/cool.gifWho-lesale: very low price, you can make a small order first to test quality and service.

( http://jorer.com )

Online Contact . thank you.
0
MLB Jerseys
written by NHL Jerseys, August 31, 2010
It is not rude, it is not self-seeking, it is not easily angered, it NHL Jerseys keeps no record of wrongs. Love does not delight in evil but rejoices with the truth. It always protects, always trusts, always MLB Jerseys hopes, always perseveres. where there are tongues, they will be stilled; where there is knowledge, it will pass away. When I was a child, I talked like a child, I thought like a child, I reasoned like a child. HYD
0
timberland for you
written by discount timberland boots, August 27, 2010
Tucked away in our timberland for you subconscious is an idyllic vision. We see ourselves on a long trip that timberland 6 inch spans the continent.
0
replica watches
written by watchsean, July 28, 2010
HD3 Complication replica watches
Well, it can be my favorite timepiece manufacturer, and I believe you will like it too, simply because I also fall in love with it the initial time I saw it within the Internet. Don't hesitate! It is this kind of a superb watch brand that we should own ones.

Please visit my personal blog helloreplica.net for more information.
0
...
written by dual sim handy, July 27, 2010
eFox-shop.com offers brand new products which are directly purchased from various reputable manufacturers throughout the world. Thanks to our sophisticated and vertically integrated supply chain system and Afterbuy-System, we guarantee you will be receiving the highest quality product at the lowest price. www.efox-shop.com
Sim dual
0
...
written by aquanaut, July 12, 2010
danae watches replica watches colt watches
0
bravo!!!
written by air jordan 6, July 08, 2010
Hey, your posts have inspired me! - I love the way you directly get to the point, and then work outwards. I’ve been trying to do figure out what I want to say about ,that would allow me to do exactly the same thing.

jordan shoes,
retro Jordan shoes,
michael jordan shoes,
cheap jordan shoes,
Jordan 11 low,
Jordan 11 release date,
Jordan 12,
air Jordan 6
0
http://www.air-jordan-5.com
written by air jordan 5, July 05, 2010
"It looks good,I have learn a recruit!
Recently,I found an excellent online store, the XX are completely various, good quality and cheap price,its worth buying!
[url= http://http://www.discount-nik...k-mid.html" >Nike Dunk mid
0
http://www.uggboots-onsale.net
written by ugg boots on sale, January 17, 2010



UGG boots on Sale up to 50% off and you can get free gifts ugg boots on sale gone through a popular and unpopular fashion cycle, and now it is again leading the forefront role of fashion. You may surprisely found that uggs outlet have become the most comfortable and never out-of-date reserved single products.
0
http://www.uggbootshome.net
written by ugg outlet, January 14, 2010

"Hope" is the thing with feathers
That perches in the soul
And sings Ugg Boots the tune without the words
And never stops at all,

And sweetest in the gale is heard;
And sore must be the storm
That could abash the little bird
That kept so many warm.

I've heard it Ugg Outlet in the chillest land
And on the strangest sea,
Yet never, in extremity,
It asked a crumb of me. ---------------------《Hope is the Thing with Feathers》



0
www.cheap-uggs-online.com
written by ugg store, January 11, 2010
Good sharing!
I don’t know whethercheap uggyou can read this message, but I think I should ugg boots onlinetell you something about my attitude for you! I am so grateful for your sharing.
0
http://www.dunk2u.com
written by cheap ugg boots, January 11, 2010
Valentine's day and New Year!
It is my wholesale uggs great pleasure to visit your website and to enjoy your excellent post here. I like that very much.I can feel that you paid much attention for those articles, as all of them make sense and are very useful. Thanks so much for sharing. I can be very good reader&listener if you are same searching for all to be good.
Appreciate Nike Dunk for your time!
0
http://www.uggboots-shoes.net
written by uggs outlet, January 10, 2010
Like the ugg bailey button boots, the ugg classic tall boots a calf-height ugg boots made from genuine twin-face sheepskin. We've updated this traditional style with a wooden and elastic band closure. The Bailey Button can either be worn up or cuffed down adding a little ugg classic cardy variety depending on your style. UGG mini boots in our Classic Collection feature a soft foam insole covered uggs boots on sale with genuine sheepskin and have a molded EVA light and flexible outsole ugg classic short boots designed for amazing comfort with every step.
0
http://www.topugg.net
written by topugg boots, January 09, 2010
Ugg, also referred to as uggs or ug boots, top uggare a style of sheepskin boot, with wool as the inner lining and a tanned outer surface worn by both men and women.
The UGG Australia story began in 1978, good ugg bootswhen Brian Smith, a young surfer from Australia, took a trip to the United States with a bag full of sheepskin boots.
0
cheap ugg
written by cheap ugg, December 28, 2009
People who are always complaining about having to pay taxes are a bunch of sniveling deadbeats. What would you do with the extra money anyway? Spend it on crap most likely. You are being forced to wholesale shoes do something good in your lives for a change.

The CBC, I grant you has a liberal bias, but then most Canadians are liberal, so it reflects their values. It can't be blamed for not pandering to right-wing hyenas; the broadcaster would not be able to plunge to the depths required to represent uggs outlet storesthe squalid opinions of such people.
0
cheap ugg
written by cheap ugg, December 27, 2009
People who are always complaining about having to pay taxes are a bunch of sniveling deadbeats. What would you do with the extra

money anyway? Spend it on crap most likely. You are being forced to wholesale shoes

do something good in your lives for a change.

The CBC, I grant you has a liberal bias, but then most Canadians are liberal, so it reflects their values. It can't be blamed for not

pandering to right-wing hyenas; the broadcaster would not be able to plunge to the depths required to represent

uggs outlet storesthe squalid opinions of such people.

Write comment
feedShow/hide comment form

security code
Write the displayed characters


busy