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1. Drive Loyalty in Customer Engagement Cycle
(MyBlog/Customer Relationship Management)
According to a recent report from the Chief Marketing Officer (CMO) Council, both customers and marketers agree that deeper engagement and personalized contact drives loyalty. Thus, in order to increase ...
... loyalty/reward programs. Customer purchase tracking helps you to identify your best customers as well as understand their purchase habits, so that you can design certain programs to increase their spending ...
3. Trend Shopping
(MyBlog/Customer Relationship Management)
“Trend shopping” is hot in e-commerce. An increasing number of online stores are beginning to offer trend shopping experiences such as “Customers Who Bought This Item Also Bought” and “Best Sellers”. Amazon ...
4. Labor Management
(MyBlog/Labor Mnagement)
... experience. Optimizing your staffing satisfies your customers and adds value to your ROI (return on investment). However, it requires careful staffing planning/adjustment and effective labor performance ...
... across all stores. This tool not only reduces your inventory level but also ultimately increases your customer satisfaction. • Strategy 3: Unlock Customer Data—Understand Your Best Customers and Transform ...
6. Prepare for the Upturn
(MyBlog/MyBlog)
... Merchandising: The key to driving profitability as well as minimizing cost is to invest in products that would be of most interest to your customers.  Here are the steps for accomplishing this goal: ...
... to the same customer. In addition, cross-channel involves a unified customer experience across channel.   However, retailers face many challenges while maximizing their customers’ cross-channel ...
At your store, in order to increase customer spending, you can display and sell “Packages”. Selling a “package” means that you sell two or more products together. For example, in order to motive customers ...
9. Holiday Season Marketing
(MyBlog/Retail Economics)
The 2009 holiday season is right around the corner. Are you ready? Here are some marketing tips for this upcoming holiday season: Offer your customers what they are interested in. You can figure out what ...
10. Increase Customer Retention: Customer Segmentation
(MyBlog/Customer Relationship Management)
The top priority for small businesses over the next six months is maintaining current sources of revenue, i.e., keeping their customers, according to American Express Open.  Actually, customer retention ...
11. Vendor Assessment
(MyBlog/Inventory Control)
... Returns Frequency—Identify whose products are making your customers upset If returns from a vendor’s products are frequently much higher than other ones, you should really think about removing ...
... to every household locally, which does not allowing for efficient communication with their customers. Some have loyalty programs, but these simple discount programs do not increase the merchants’ knowledge ...
  Some stores have begun to deliver a combined online and in store experience to their customers. These customers are not only enjoying convenience but also the accessibility to an expanded product ...
14. Loyalty program – targeted marketing
(MyBlog/Customer Relationship Management)
A loyalty program helps retailers by   • Building trusting and positive customer relationships • Increasing customers’ spending • Strengthening the brand • Decreasing price competition with their peers ...
In such a volatile economic environment, small retailers are struggling with cash: you are facing tight bank lending; your customers seem to come back, but they do not spend that much.  The good thing ...
16. Customer Category
(Features/Customer Experience Optimization)
This is a way to identify your customers and segment them into categories. You can create either a static or frequency based customer category. If you select frequency based, you can classify customers ...
17. Customer Transactions Tracking
(Features/Customer Experience Optimization)
Tracking your customer transactions history generally brings two benefits: on one hand, you can identify who are your best customers; on the other hand, you can better reach your customers by providing ...
18. Related Items Recommendations
(Features/Inventory Management)
  When a customer is purchasing a product at the cash register, the cashier will be prompted with recommended products based on actual items previously purchased by customers along with the particular ...
19. Cross Selling
(MyBlog/Point of Sale)
... around 20% sales!  Do you have cross selling strategy or plan to get one? Here are some quick tips for cross-selling:   Customers Who Bought This Item Also Bought…  This promotion has been proved very ...
... enough employees in peak time means keeping customers satisfied. However, you do not want to overstaffed during these periods, too. For stores using a POS system which compiles sales reports by hour, it's ...
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