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The key to delivering excellent customer service is to know and understand your customers' wants and needs. With Customer Relations Management through InvenTrak, you'll have the capabilities to do just that. When a customer makes a purchase, the cashier will be prompted by the POS to add said customerBecome familiar with your customers through various customer categories that you may utilize to create any groups you want. to a database. The customer will provide information, such as email address, telephone number and birth date, which will assist your company in providing the best customer service possible, allowing you to keep detailed records of their buying trends. Become familiar with your customers through various customer categories that you may utilize to create any groups you want. Registered customers are able to be associated with each purchase they make, allowing you to keep detailed records of their buying trends and the percentage of sales they provide for the company. With this information, you may designate them as VIP, alert them via email as to coupons or sales involving their most frequently-bought items, or notify them when their favorite items are back in stock. This information may also be used to recognize important dates (like birthdays) and relationships (such as a married couple who are registered separately) for the customer.
Become familiar with your customers through various customer categories that you may utilize to create any groups you want. Customers can be grouped by purchases, geographic location, revenue generated, etc. The possibilities are truly endless with this feature: You could create a rewards program for your top spenders, notify customers from the same county as to a location-specific sale, offer special details for season ticket holders, and so much more. Click here to view CEO demo
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Using the Smart Transaction System, you have access to a loyalty program that has evolved into a highly flexible system that can accommodate nearly any type of loyalty program that a merchant can imagine. You can offer a program that provides your customers with instant rewards, graduated rewards or a rebate program. The programs range from a traditional frequent flier miles approach to programs that combine gift and loyalty functionality on a single card by automatically adding cash to a card when the customer reaches a specific reward level. Using our Discount Management features, offer your customers an extra incentive to come in during periods when business is normally slow, increasing your revenue. You can define specific times of day and/or days of the week during which your customers can earn double points or more; you control all aspects of the program. Change promotional periods and extra point incentives as often as you like. Use the program to drive traffic to your website, digital kiosks or low producing stores. |
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This is a way to identify your customers and segment them into categories. You can create either a static or frequency based customer category. If you select frequency based, you can classify customers based on their number of sales transactions, transaction volume, or total profitability. When the customer makes enough purchases to exceed his level’s maximum he becomes a member of the next frequency group. For example the frequency levels could be silver, gold, and platinum members. |
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Tracking your customer transactions history generally brings two benefits: on one hand, you can identify who are your best customers; on the other hand, you can better reach your customers by providing personalized promotion and service. |
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User enters information on the customer they wish to look up and clicks on “Generate.” The more information the user enters, the more narrowed the search results will be. The generated report will show customer name, customer address, mobile phone number, email, driver’s license, date of birth, status of customer (general, VIP, etc) and which employee registered the customer. |
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