Users can sign up for SMS messaging online by registering their cell phone numbers. This allows users to contact technical support personnel through text messages for live support on the go. If user does not have access to a computer, SMS messaging offers an alternative to waiting on hold for a support team member, and can send a text message and receive an answer, dramatically cutting the time between questions and answers.

Using instant message through either Yahoo or AOL, users can contact technical support personnel from any computer or phone. IM chat offers another alternative to waiting on hold for a support team member. User can simply send an IM and receive an answer quickly, avoiding the stress of trying to contact technical support over the phone while mid-transaction.